Contact Us
How can I contact you?
You can reach us by phone or email.
Call Center Hours: Monday through Friday, 8:00 AM to 3:00 PM Pacific Standard Time
Phone: Toll free 800-338-5825 (800-338-LUCK)
Email: customerservice@luckyclovertrading.com
Address: 4950 East Second Street, Benicia, CA 94510
Please note our office is closed to the public. In-person pick-ups and returns are not accepted. For any assistance, please contact us by phone or email. We apologize for any inconvenience and appreciate your understanding.customerservice@luckyclovertrading.com or you may call us at 800-338-5825. We apologize for any inconvenience and truly hope that you understand.
Our Baskets
What type(s) of material are your baskets made of?
Our baskets are made from a variety of materials including willow, rattan, bamboo, fern, sea grass, rope, wire, paper, tin, metal, nylon, leatherette, and more.
Which Lucky Clover baskets are eco-friendly?
A majority of our baskets are made from natural materials, including willow, bamboo, sea grass, and wood chip. These are natural materials that are farmed and harvested for the weaving of the baskets. Because all of our baskets are handwoven, the carbon footprint of our operations is minimal.
How do I locate the model number of your basket?
You can find the model number of a basket below the product price on each individual product page.
How do I measure a basket?
To measure a basket, begin at the top rim of the basket. Measure the inside length and width. Place the basket on a flat surface and measure the vertical height from where the basket touches the flat surface to the top rim of the basket. The overall height is the vertical height from the inside of the flat surface to the top of the extended handle (if there is one). Please note that all measurements of our baskets stated on our website are inside measurements and not outside measurements. As most of our baskets are handmade from natural materials, the baskets your receive may have a slight variance size. Please consider this before purchasing.
Do you carry ready made gift baskets?
The Lucky Clover Trading Co. does not carry wholesale gift baskets that are ready packaged with products (i.e., food, gifts, etc.). Our expertise remains in designing, sourcing, and distributing the wholesale basket itself. By focusing on just the basket, our company is able to deliver superior quality, design, and pricing to our clients in the wholesale gift basket, floral, gift, hospitality, and home decor industries. The Lucky Clover Trading Co. has many clients that distribute finished and ready packed wholesale gift baskets. Please call a customer service representative at toll free 1-800-338-5825 for more information.
What is the California Proposition 65 cancer warning about?
In 1986, California voters approved an initiative to address their growing concerns about toxic chemicals. The initiative that passed became the Safe Drinking Water and Toxic Enforcement Act of 1986 (Proposition 65). Proposition 65 requires businesses to notify Californians if a product they sell contains a chemical that is on the State's published list of chemicals known to cause cancer or birth defects or reproductive harm. While this warning may raise concerns to non-Californians, it is quite ubiquitous and normal to people who live in California. These warnings appear everywhere in Californians' daily lives. From restaurants, hotels, consumer products to chemical products, if a product or environment contains even a trace amount of a chemical, the warning requirement is triggered. Many businesses display the warning even if the trace amounts are not enough to trigger the warning requirement.
Our jute and chalkboard baskets may contain trace amounts of DEHP, which is commonly found in certain dyes, coatings, or finishes used across the basket and home goods industry.
While we at Lucky Clover Trading care about the environment and the safety of our customers, we are required to comply with California's Proposition 65 disclosure requirements when trace amounts of these chemicals are present. We apologize for any inconvenience.
Placing an Order
What is the minimum amount I have to spend to place an order?
There is no minumum required. We are wholesale to the public.
I've created an account, but I'm having trouble logging in. How do I access it?
We no longer use passwords for account access. To log in, simply enter your email address at checkout or on the login page, and we will send you a one-time verification code to that email. Enter the code to access your account. If you need further assistance, you may call us toll free at 1-800-338-5825, and a customer service representative will be happy to assist you.
I'd like to pick up my basket order. How can I arrange that?
Unfortunately we will not be able to offer in-person service to customers. There will be no in-person pick-ups or returns accepted. Please contact us by phone at 800-338-5825 or by email at customerservice@luckyclovertrading.com. We apologize for any inconvenience and truly hope that you understand.
How secure is your website?
Our store is powered by Shopify, one of the world's most secure e-commerce platforms. Here is how we protect your information:
- Payment Security: Our store is hosted on Shopify, which is Level 1 PCI DSS compliant, meeting the highest industry standards for credit card security. We never see or store your full credit card digits; payments are processed through encrypted gateways.
- Data Encryption: Our entire site uses an SSL certificate (look for the padlock in your browser address bar). This ensures that all data passed between your device and our store remains private and secure.
- Constant Monitoring: Shopify provides 24/7 monitoring for potential threats, DDoS attacks, and vulnerabilities, so you can shop with total peace of mind.
- Privacy First: We only collect the information necessary to process your order and will never sell your personal data to third parties.
What are the browser requirements needed to view your website?
To ensure you have the best and most secure shopping experience, we recommend using the latest version of any major web browser. Our site is fully optimized for Google Chrome, Apple Safari, Mozilla Firefox, and Microsoft Edge on both desktop and mobile devices. For the smoothest checkout and most accurate layout, please ensure your browser is updated to one of the last two major versions. If you are using a legacy browser like Internet Explorer, some features may not function correctly.
Billing
What types of payment do you accept?
We want to make your checkout experience as smooth as possible, which is why we accept a wide variety of secure payment methods. You can complete your purchase using Shop Pay, Shop Pay Installments, Apple Pay, Google Pay, PayPal, or Venmo. We also accept all major credit cards, including Visa, Mastercard, Discover, and American Express. All transactions are encrypted and processed securely through our PCI-compliant checkout, ensuring your financial information is never stored on our servers.
I placed an order. When does my credit card get charged?
Your payment method will be charged as soon as your order is successfully placed. Once you complete the checkout process, you will receive an order confirmation email, and the transaction will appear on your statement. This allows us to begin processing your order immediately and reserve your items so they are ready for shipment as quickly as possible.
Do you charge sales tax?
The Lucky Clover Trading Company will charge sales tax on orders being shipped to states that require sales tax collection. Sales tax can be exempt and removed from the order if you intend to resell the product or if you are a non profit organization.
In order for your purchase from The Lucky Clover Trading Co. to be sales tax exempt, you must provide us with your 501 (c)(3) tax-exempt entity letter or Resale Certificate Number ("RCN"). By providing us with your RCN and proceeding through our online checkout process, you hereby declare under penalty of perjury that: (1) You hold a valid Seller's Permit issued pursuant to the Sales and Use Tax Law for your state; (2) You are engaged in the business of selling products using baskets and home and garden items sold on our website; (3) The tangible personal property described herein which you shall purchase from The Lucky Clover Trading Co. will be resold by you in the form of tangible personal property: PROVIDED, however, that in the event any of such property is used for any purpose other than retention, demonstration, or display while holding it for sale in the regular course of business, it is understood that you are required by the Sales and Use Tax Law of your state to report and pay for the tax, measured by the purchase price of such property purchased. Description of property to be purchased: Baskets, Home and Garden Decor.
What is your Security Policy?
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure any information we might collect online.
Shipping
Do you offer expedited shipping options?
We only offer ground shipping at this time. Ground shipping is 2-7 business days in the US. We do not process orders on Saturdays or Sundays.
How are shipping costs calculated?
UPS/FedEx bases their ground shipping on dimensional weight and physical weight, whichever is greater. Baskets in general tend to be bulky when shipping, especially non-folding handle baskets. For example, a box of baskets that physically weighs ten (10) pounds may have a dimensional weight of 70 pounds. Therefore, a lightweight basket or box of baskets may have a high shipping charge.
What are your shipping delivery times?
Basket orders with Ground shipping as the shipping method are processed and shipped within 2 to 3 business days after the order is placed. Depending on which area of the country we are shipping to, please allow up to 7 business days for delivery.
Please note that baskets are shipped from our warehouse in California.
Do you offer free shipping on any of your baskets or other items?
We offer free shipping within the contiguous US. Please note that free shipping is not applicable to Alaska and Hawaii. Unfortunately, we do not ship to Canada at this time.
What is your holiday shipping schedule?
For delivery by Christmas Day, basket orders must be placed no later than December 9th, 12:00 PM PST. If you have any questions about your order timing, please contact a customer service representative at toll free 800-338-5825, Monday through Friday, 8:00 AM to 3:00 PM PST.- revise to this. We are open all throughout the year except for the following major holidays:
- New Year's Day
- Martin Luther King Jr. Day (MLK Day)
- Presidents' Day
- Memorial Day
- Independence Day (July 4th)
- Labor Day
- Thanksgiving Day
- Christmas Day
If you are placing an order during the Christmas holiday season and need it delivered in time, please allow at least 7 to 10 business days from the time of your order for processing, shipping, and delivery. We recommend ordering early to ensure your items arrive when you need them.If you have any questions about your order timing, please contact our customer service team at 800-338-5825, Monday through Friday, 8:00 AM to 3:00 PM PST.
Do you ship outside the United States?
We only offer shipping within the US at this time.
How will my order be delivered?
Depending on the size of the order, we ship using FedEx or a common carrier. FedEx will deliver the package via the shipping address provided, whether it is residential or a business address. If the order is too large for FedEx to ship, we use a common carrier that will deliver your shipment via your residential or business address indicated on the order.
Warranty & Repairs
What is the return policy?
We accept returns within 14 business days of receipt. Returned products must be received in good, resalable condition.
The customer is responsible for return freight and for insuring the item against damage in transit. As long as the item is returned in good condition, we will issue a refund for the purchase price of the merchandise (and sales tax, if applicable), less all shipping and freight charges.
We are unable to issue a refund for items that are returned damaged, used, or altered in any way. Items cannot be returned after 14 business days from the date the original order was received.
Damaged, Missing, or Incorrect Items
If your order arrives damaged, is missing items, or was sent in error on our part, please contact us right away at toll free 800-338-5825. Please do not return damaged items before contacting us first.
What if a product received is damaged?
If you receive items that are damaged upon arrival within fourteen (14) business days, please contact us immediately at toll free 800.338.5825. We will either replace the damaged items OR offer a refund at our discretion. Please do not return the damaged items before you have had a chance to contact us first.
For orders shipped via common carrier, please inspect the product upon delivery and note the damage on the driver's copy of the bill of lading. At our discretion, we may require a digital photo to be emailed to confirm damage to the product. If possible, please email the photos to customerservice@luckyclovertrading.com and indicate your order number prior to contacting us. Damaged products will either be refunded to your account LESS shipping costs OR a replacement product will be sent out to you at no additional charge, at our discretion.
Are there restocking fees on returned items?
Items that are sold with free shipping are subject to a 15% restocking fee if returned. Items sold with shipping costs will not be subject to a restocking fee if returned. Note that return shipping costs are the responsibility of the customer.
We will not issue a refund if the returned items are damaged, used or altered in any manner.
Items cannot be returned after 14 business days from the receipt of the original order.
When should I expect a refund on returned items?
We process refunds within five (5) business days of receipt of the product(s). We refund the amount of the purchase price for the merchandise amount (and sales tax, if applicable), LESS all shipping and freight charges to the original form of payment.
Orders placed with a credit card will receive a refund to the credit card used to place the initial original order. Refunds cannot be returned to any other credit card.
Am I able to receive a price adjustment?
If an item you have purchased is reduced in price within 3 calendar days of your order date, we will happily offer a one-time price adjustment. We will refund the price difference to your original form of payment. Please note clearance items are excluded and flash sales are not applicable for price adjustments. To receive a price adjustment, please email us at customerservice@luckyclovertrading.com or call us at 1-800-338-5825 within the 3 calendar day window.
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